Return Policy

Return Policy

Godwin’s has been successfully servicing multiple generations and your satisfaction is important to us.  If you are unhappy, please contact your local store within 3 days for a return or exchange.  Merchandise to be returned must be in new condition.  Delivery and pick up charges are not refundable. Regular stock items will receive a full refund.  Special order items will be charged a 20% restocking fee.  Closeouts and items sold as-is are final sales and are not eligible for return.  Allow 14 days for refund if the original payment was made with cash or check.

Mattress Return Policy: We are so confident in this process that Godwin’s gives you this guarantee: IF AFTER 30 DAYS AND BEFORE 60 DAYS OF YOUR ORIGINAL PURCHASE YOU ARE NOT COMFORTABLE ON YOUR NEW MATTRESS, GODWIN’S WILL OFFER YOU A FREE ONE-TIME MATTRESS RESELECTION! You must “take the test!” Your Support Report provides you with the correct mattress type for your comfort and support. Mattress purchases of $897 [queen size price] and higher qualify. You must have purchased a premium Mattress Protector and used it correctly, along with the correct foundation. The mattress must be clean and not stained, with all tags attached. If your reselection is higher priced, you will be charged the difference. Reselections are limited to our delivery area and there is a standard $199 processing fee, 10% restocking charge and redelivery fee. Outlet mattresses and display models do not qualify for reselection. Mattresses, foundation, adjustable bases, frames, pillows, and protectors cannot be returned for refund. Exchanges of foundations or frames due to height must be done within 7 days and will be charged a 15% restocking fee and a redelivery fee.